fr77's Privacy Policy

1. Introduction

fr77 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what personal information we collect, why we collect it, and how we store and protect it when you use the fr77.cam website and its related services.

This policy applies to all fr77 services — including slot games, cricket betting, live casino, bingo, plinko, and other entertainment activities. By using this platform, you are considered to have given your consent to this privacy policy.

2. Scope of This Policy

This privacy policy applies in the following areas:

• While browsing and using the fr77.cam website
• During the account registration and login process
• During financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• While using customer support services
• When claiming promotional offers and bonuses
• When accessing VIP program and loyalty benefits

3. Information Provided Directly

When you open an account or use services at fr77, you provide the following information directly:

4. Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• Device Information: IP address, browser type and version, operating system
• Usage Patterns: Which pages you visited, which games you played, how long the session lasted
• Cookies and Tracking Technologies: Session cookies and analytics cookies that help improve site performance
• Transaction History: Records of deposits, withdrawals, and gameplay
• Log Data: Server logs recording the time and date of access

5. Information Received from Third Parties

In some cases we may receive information from trusted third-party sources:

• Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay)
• KYC verification information from identity verification service providers
• Risk assessment information from fraud prevention services

These third-party providers are governed by their own privacy policies, and we ensure they comply with applicable data protection standards.

6. Why We Use Your Information

fr77 uses your personal information only for the following specific purposes:

We also use your information to:

• Inform you about relevant promotional offers and bonuses (if you have given your consent)
• Conduct analysis to improve our website and services
• Meet legal and regulatory obligations
• Prevent security threats and fraudulent activity

7. Who We Share Information With

fr77 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances to provide services:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: With hosting, cybersecurity, and data analytics service providers — who are required to comply with our data protection standards.
• Game Software Providers: Limited information required for game operation with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal Authorities: In response to applicable law, court orders, or valid requests from government authorities.
• Business Transfers: In the event of a company merger or acquisition, with guarantees of data protection.

8. Security Measures

fr77 applies industry-standard technical and organizational measures to protect your personal information. Our security measures include:

While we take every precaution to protect your data, no data transmission over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

9. Data Retention Period

We retain your personal information only for as long as it is necessary or legally required:

• Account Information: While your account is active and for the legally required period after it is closed
• Financial Transaction Records: For the period specified under AML (Anti-Money Laundering) regulations
• Customer Support Communications: For the time required to resolve issues and improve service quality
• Analytics Data: May be retained in anonymized form for statistical purposes

10. Use of Cookies

The fr77 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser or on your device.

We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: To remember your preferences and settings, such as language selection and display preferences.
• Analytics Cookies: Used to understand usage patterns on our website and to improve performance.

You can disable non-essential cookies through your browser settings. However, doing so may limit some functionality of the site.

11. Your Rights Regarding Personal Information

If you have an account with fr77, you have the following rights regarding your personal information:

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable time. Please note that there may be certain legal obligations that make it impossible to delete specific information or stop processing it.

12. Promotional Communications

If you gave your consent at the time of registration, we may send you emails about fr77 bonus offers, promotions, new games, and special events. These communications will always include an option to unsubscribe.

You may withdraw consent to promotional communications at any time — through our live chat or by emailing [email protected]. However, essential service notifications (such as account security alerts or important policy changes) will continue to be sent.

13. Protection of Minors' Information

fr77 is for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately delete it and close the associated account.

If a parent or guardian suspects their child has registered on fr77, please contact us immediately.

14. Changes to This Policy

fr77 may update this privacy policy from time to time — due to legal changes, the addition of new services, or changes in our business operations. The "Last Updated" date at the top of the policy will always reflect the date of the change.

For significant changes, we will send a notification to your registered email address. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to read the latest version of the policy.

15. Relationship with Other Policies

This privacy policy should be read together with fr77's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, this privacy policy will apply with respect to data protection matters.